Wiki source code of La bascule mode secours
Last modified by Equipe Opération on 18 - 04 - 2019
Hide last authors
| author | version | line-number | content |
|---|---|---|---|
 |
7.1 | 1 | == Rescue mode == |
| |
1.1 | 2 | |
| |
7.1 | 3 | === General principle === |
| |
1.1 | 4 | |
| |
7.1 | 5 | When the customer crisis unit identifies the need to activate the rescue mode, the accredited personnel reaches Nuabee with the following informations. |
| |
1.1 | 6 | |
| |
7.1 | 7 | People belonging to the accredited personnel are mentioned in the DR dashboard. |
| |
1.1 | 8 | |
| |
7.1 | 9 | They can alert Nuabee to |
| |
4.1 | 10 | |
| |
7.1 | 11 | * Prepare for a possible rescue mode and an ulterior DR if the situation is not yet defined fully. |
| 12 | * Immediately trigger the DR and engage rescue mode. | ||
| |
4.1 | 13 | |
| |
7.1 | 14 | They also can specify a compete or partial perimeter that would need to be activated. |
| |
4.1 | 15 | |
| |
7.1 | 16 | Once confirmation is acknowledged, Nuabee activates the DR process. |
| |
1.1 | 17 | |
| |
7.1 | 18 | === Contacting Nuabee === |
| |
1.1 | 19 | |
| |
7.1 | 20 | **During opening hours (9am-7pm , Monday to Friday)** |
| |
1.1 | 21 | |
| |
7.1 | 22 | The two main means of contact are |
| |
2.1 | 23 | |
| |
7.1 | 24 | 1. The operation at nuabee dot fr main email |
| 25 | 1. The operation team main phone line +33 4 28 29 79 01 | ||
| |
1.1 | 26 | |
| |
7.1 | 27 | **Outside opening hours** |
| |
1.1 | 28 | |
| |
7.1 | 29 | Through your hotline number specified in your DR dashboard. |