Wiki source code of La bascule mode secours
Last modified by Equipe Opération on 18 - 04 - 2019
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| author | version | line-number | content |
|---|---|---|---|
| 1 | == Rescue mode == | ||
| 2 | |||
| 3 | === General principle === | ||
| 4 | |||
| 5 | When the customer crisis unit identifies the need to activate the rescue mode, the accredited personnel reaches Nuabee with the following informations. | ||
| 6 | |||
| 7 | People belonging to the accredited personnel are mentioned in the DR dashboard. | ||
| 8 | |||
| 9 | They can alert Nuabee to | ||
| 10 | |||
| 11 | * Prepare for a possible rescue mode and an ulterior DR if the situation is not yet defined fully. | ||
| 12 | * Immediately trigger the DR and engage rescue mode. | ||
| 13 | |||
| 14 | They also can specify a compete or partial perimeter that would need to be activated. | ||
| 15 | |||
| 16 | Once confirmation is acknowledged, Nuabee activates the DR process. | ||
| 17 | |||
| 18 | === Contacting Nuabee === | ||
| 19 | |||
| 20 | **During opening hours (9am-7pm , Monday to Friday)** | ||
| 21 | |||
| 22 | The two main means of contact are | ||
| 23 | |||
| 24 | 1. The operation at nuabee dot fr main email | ||
| 25 | 1. The operation team main phone line +33 4 28 29 79 01 | ||
| 26 | |||
| 27 | **Outside opening hours** | ||
| 28 | |||
| 29 | Through your hotline number specified in your DR dashboard. |